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Author :
lin Qi 1 Article
813 A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
lin Qi, Kyu Suk Chung
J Korean Soc Qual Manag. 2016;44(4):813-831.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.813
                              
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