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An Analysis of Digital Quality Management Levels in Manufacturing and Service Industries Based on DQM Model
Hojun Song, Wan Seon Shin, Youn Sung Kim, Seo Young Kim, Siyoul Kim
J Korean Soc Qual Manag. 2026;54(2):375-393. Published online June 30, 2026 DOI: https://doi.org/10.7469/JKSQM.2026.54.2.375
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An Empirical Study on Customer Subscription Intention and Satisfaction on Subscription-based Music Streaming Platform
Sang Hoon Lee, Seo Young Kim, Min Seo Park, Youn Sung Kim
J Korean Soc Qual Manag. 2022;50(3):593-615. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.593
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How to Apply the New Quality Dimensions to the New Business in the Digital Transformation Era?
Min Seo Park, Kyung Mi Bae, Youn Sung Kim
J Korean Soc Qual Manag. 2021;49(4):609-622. Published online December 28, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.4.609
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ESG Management Practice Led by BYN Black Yak: The Resource Circulation System for Recycling Domestic Transparent PET Bottle
Tae Sun Kang, Youn Sung Kim, Dexter Jung
J Korean Soc Qual Manag. 2021;49(3):433-446. Published online September 29, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.3.433
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(3):615-630. Published online September 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.3.615
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A Study on the Impact of Perceived Cosmetic Brand App on Continuous Usage Intention
- Meditating Effect of Customer Satisfaction and Moderating Effect of Involvement -
Jia Zhao, Yeonggil Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(2):237-254. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.237
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A Study on Improving the Quality of Clothing Companies: Focusing on Kutesmart using Quality 4.0 Matrix
Jin Myeong Jang, Seung Ju Seo, Yuna Lee, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(1):199-211. Published online March 31, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.1.199
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Development of Standard Method for Quality Innovation to Strengthen Global Competitiveness and Create Management Performance of Small and Medium-sized Manufacturing Firms
Jong Kab Park, Youn Sung Kim
J Korean Soc Qual Manag. 2018;46(4):843-862. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.843
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A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2017;45(3):483-502. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.483
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Service Blueprinting Analysis(SBA) on B2B Courier Services – Focus on Company Y
Youn Sung Kim, Jin Myung Jang, Jungoo Kang, Kyung Mi Bae
J Korean Soc Qual Manag. 2017;45(1):129-138. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.129
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An exploratory research on moderate effect of cost leadership and quality leadership strategy to relationship between environmental management practices and performances
Jeong Soo Park, Youn Sung Kim, Byung Chan Chae
J Korean Soc Qual Manag. 2016;44(2):309-320. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.309
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
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