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Journal of Korean Society for Quality Management 1994;22(4): 120-. |
| A Survey Study of Quality Management Practices in Manufacturing and Service Sectors |
| Han-Joo Yoo1, Dal-Gon Kim2 |
1Dept. of Business Administration, Sahmyook University
2Dept. of Business Administration, Graduate School of Sogang University |
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| ABSTRACT |
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A questionaire survey has been conducted to find out the total quality management practices in Korea. Its initial purpose is to search for some general measure of depth and width of spread of quality management throughout Korean industries, specifically in manufacturing and service sectors. This can be used as a guideline for supporting any activities endeavoring to find appropriate methods to boost quality management in Korea. Also, through comparisional analysis at the macro-level, some characteristics in quality management practices are shown to exist in Korean industries. The analysis is based on perceptions of surveyed people about quality management practices in their companies. |
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